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Natural Language Processing (NLP)

Natural Language Processing is a branch of AI focused on enabling computers to understand, interpret, and generate human language. NLP powers applications from sentiment analysis and chatbots to content classification and automated translation. In digital marketing, NLP enables brands to analyze customer reviews at scale, optimize content for search intent, and deliver conversational commerce experiences across channels.

DE: Natural Language Processing ist ein KI-Bereich, der Computer befähigt, menschliche Sprache zu verstehen und zu generieren. Im Marketing ermöglicht NLP Sentimentanalyse, Chatbots und konversationellen Commerce.

NPS (Net Promoter Score)

NPS is a customer loyalty metric that measures how likely customers are to recommend a company’s products or services to others. It is calculated by subtracting the percentage of detractors from the percentage of promoters on a scale of 0-10. NPS serves as a leading indicator of growth potential and is widely used across B2B and B2C industries to benchmark customer satisfaction.

DE: Der NPS ist eine Kundenloyalitätskennzahl, die misst, wie wahrscheinlich Kunden ein Unternehmen weiterempfehlen. Er dient als Frühindikator für Wachstumspotenzial in B2B- und B2C-Branchen.